Recommendations
3 prioritized actions with the evidence behind each one.
Weekday lunch revenue is slipping — launch a prix-fixe lunch
Tuesday–Thursday lunch revenue is down 18% over the last two weeks while dinner is steady. Your labor cost is climbing because you're staffed for covers that aren't coming in midday.
Vivi suggests: Launch a $22 two-course weekday lunch prix-fixe and promote it to your email list for Tue–Thu.
Respond to a 2-star review about a rushed lunch
A previously happy guest left a 2-star review citing a rushed weekday lunch. Responding quickly and warmly protects your 4.4 rating and signals you're listening.
Vivi suggests: Reply to Olivia P. within 24 hours, apologize, and invite her back for a dinner on the house.
Win back 9 regulars who haven't visited in 30+ days
Nine former regulars haven't been in for over a month. A small, personal note tends to bring this group back before they churn for good.
Vivi suggests: Send a 'we miss you' email with a complimentary dessert to lapsed regulars.