Good afternoon, Mario.
Dinner is strong, but weekday lunch needs your attention today.
Revenue is up 6% for the month thanks to a great run of weekend dinners. The soft spot is weekday lunch — Tue–Thu is down 18% and labor is running high at midday, which is pulling your food-cost math the wrong way. There's also one 2-star review from a rushed lunch that's worth a quick, warm reply. Handle those two things and the week looks great.
- Weekend dinner revenue up 6% this month
- Review rating holding at 4.4 stars
- 12 new customers this week
Last 7 days
Revenue (7d)
$0
-100.0%vs last week
New customers (7d)
0
-100.0%vs last week
Returning (7d)
0
-100.0%vs last week
Avg. rating
0.0★
-100.0%vs last week
What deserves your attention
View allWin back 9 regulars who haven't visited in 30+ days
Nine former regulars haven't been in for over a month. A small, personal note tends to bring this group back before they churn for good.
Vivi suggests: Send a 'we miss you' email with a complimentary dessert to lapsed regulars.
Weekday lunch revenue is slipping — launch a prix-fixe lunch
Tuesday–Thursday lunch revenue is down 18% over the last two weeks while dinner is steady. Your labor cost is climbing because you're staffed for covers that aren't coming in midday.
Vivi suggests: Launch a $22 two-course weekday lunch prix-fixe and promote it to your email list for Tue–Thu.
Respond to a 2-star review about a rushed lunch
A previously happy guest left a 2-star review citing a rushed weekday lunch. Responding quickly and warmly protects your 4.4 rating and signals you're listening.
Vivi suggests: Reply to Olivia P. within 24 hours, apologize, and invite her back for a dinner on the house.
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